Dupray USA Recalls Neat Steam Cleaners Due to Risk of Burn Hazards or Serious Injury
Recall date: 2026-02-26 · CPSC Recall No. 26283 · Source: U.S. CPSC
⚠ Safety recall: The steam cleaner's boiler can rupture if it is overfilled, corroded and the pressure release valve malfunctions, posing risk of burn hazards or serious injury to users or bystanders.
What is being recalled
This recall involves the portable Dupray Neat Steam Cleaner. It is designed to clean, detail, sanitize, and deodorize household surfaces. The cleaner comes with a white base connected to a black flexible hose. The Model Number is DUP020WNA. Batch/Date Code 0118-01 through 0425-05 are on the rating label located on the bottom of the cleaner. The cleaner includes an accessory set that comes with various brushes, tools, a Velcro pad and dust cloths.
Units: About 651,145 (In addition, about 96,530 were sold in Canada)
What you should do
Consumers should stop using the recalled steam cleaner immediately and go to dupray.com for instructions on receiving a free replacement safety boiler cap. Consumers will need their batch code, which is found on the bottom of the cleaner, to determine eligibility for the recall. The new safety cap is quick and easy to install with a simple screw-on design.
Contact: Dupray USA toll-free at 800 881-8482 from 7 a.m. to 6 p.m. ET Monday through Friday, recall@dupray.com or online at www.dupray.com/recall, or go to www.dupray.com and click on the "Neat™ Steam Cleaner Recall" banner at the top of the page.
Where it was sold
Online at dupray.com and in stores and online at Home Depot, Lowe's, Macy's, Walmart, Amazon.com and other retailers nationwide from April 2018 through December 2025 for about $150.
Reported incidents
The firm has received 15 reports of boiler ruptures, including four reports of minor burns, bruises, lacerations, and a broken wrist, and at least seven reports of minor property damage.
Full official details, model numbers, and photos are on the CPSC recall notice.
Recall vs. class action settlement — what's the difference?
A recall is a safety action: the company repairs, replaces, or refunds the product (see the steps above) to remove the danger. It's free, and you deal directly with the company or the CPSC — not with us.
A class action settlement is a separate legal process that pays consumers money for harm a product caused. Recalls and product defects sometimes lead to class actions later — but a settlement only exists once a lawsuit is filed and resolved.
Want to know if there's money to claim? Browse our directory of open class action settlements, or use Class Action Buddy free — it tracks new settlements and alerts you the moment one opens for a product you own, then auto-fills the claim form for you to review and submit.
Recall information on this page is sourced from the U.S. Consumer Product Safety Commission (CPSC) and is provided for general information. Class Action Buddy is not a law firm and is not affiliated with the CPSC or the recalling company. Always confirm current recall details and remedies on the official CPSC notice linked above.