Help & Support
Common questions, troubleshooting steps, and how to reach the team.
Fastest answers by topic
Common issues
The app is not showing settlements I think I qualify for
Update your profile to include your current state and any recent purchases. The app filters strictly by eligibility criteria — some settlements are state-limited or product-specific. If you still think you qualify for something we are not showing, email support with the settlement name.
My claim was filed but I have not received payment
Settlement payments are issued 60-120 days after the claim deadline (not the day you filed). See our full guide on settlement check timing. If you are outside that window, contact the settlement administrator directly.
I moved — how do I update my address for pending claims?
Update your profile address in the Class Action Buddy app. For claims already filed, you also need to contact each settlement administrator directly — they hold your address of record for that specific case. The app links to each administrator's contact page.
I want to delete my account and data
Settings → Account → Delete. Profile and subscription records are wiped within 24 hours. Filed-claim records are retained for 7 years for legal compliance. See our security page for the full retention schedule.
Contact us
For anything not covered above, email support@classactionbuddy.com. Typical response time: within 24 hours on business days.